Website Privacy Choices
You can browse this website and submit contact or demo requests without allowing optional usage measurement. Use Privacy settings to accept, reject or change these choices. Essential cookies support security, sign-in, demo access, your choices.
AI chat is currently unavailable. Previously saved conversations remain subject to this policy. Chats and contact details you provide are saved for staff review and requested follow-up. Do not submit patient information. Withdrawing permission stops future optional processing; it does not delete an earlier inquiry or conversation.
Optional website measurement is limited to daily counts of broad page categories, without visitor identifiers, messages, full URLs or referrers. Identified email-open and link-attribution tracking is disabled. Necessary operational and security logs are separate.
Global Privacy Control overrides optional permissions on this website, including a previous acceptance. We remember privacy choices for up to 180 days on this browser and hostname; clearing or expiring essential session information may require another choice.
Introduction
This Privacy Policy explains how Patient Care Automation, LLC, doing business as Sherpa Health, collects, uses, discloses, and safeguards information when you visit the website, use mobile applications, or otherwise interact with Sherpa Health services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Service.
Information We Collect
Sherpa may collect personal information you voluntarily provide, including your name, email address, phone number, organization, role, messages, and other details submitted through forms, communications, or Service interactions.
We may also collect technical and usage information, including IP address, browser type, device information, pages viewed, referring URLs, date and time of visits, and interactions with the Site or Service.
Health and Service Information
Some Service workflows may involve health-related information or operational information provided by you, a healthcare practice, or another authorized user. Sherpa uses this information to provide and improve the Service, support workflows, and communicate with users as requested or permitted.
Where information is protected by applicable healthcare privacy laws, Sherpa handles that information in accordance with applicable legal and contractual obligations.
How We Use Information
We may use information to provide, operate, and improve the Site and Service; respond to inquiries; deliver requested communications; support customer service; personalize user experience; analyze Site performance; maintain security; comply with legal obligations; and enforce terms, policies, and agreements.
Cookies and Similar Technologies
Sherpa may use cookies, pixels, log files, and similar technologies to operate the Site, understand visitor behavior, measure performance, and improve the Service. You may be able to disable cookies through your browser settings, but some features may not function properly without them.
Disclosure of Information
We may share information with service providers and vendors who help operate the Site and Service; healthcare organizations or other parties involved in requested workflows; legal, regulatory, or law enforcement authorities when required or permitted by law; and parties involved in a merger, acquisition, financing, or transfer of business assets.
Sherpa does not sell personal information in the ordinary sense of that term.
Security
Sherpa uses administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the Internet or electronic storage is fully secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
Your Choices
You may contact Sherpa to request access, correction, or deletion of certain personal information, subject to legal, contractual, operational, or security limitations. You may opt out of promotional communications at any time by following instructions in those communications or contacting us.
Children
The Site and Service are not directed to children under the age of thirteen (13), and Sherpa does not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete it.
Third-Party Websites
The Site or Service may contain links to third-party websites or services. Sherpa is not responsible for the privacy practices, content, or security of third-party websites.
Changes to This Privacy Policy
Sherpa may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site or Service after changes are posted means you acknowledge the updated policy.
Contact
If you have questions about this Privacy Policy, please contact Sherpa Health through the website contact or demo request form.